At Evidence to Impact we take your privacy seriously and for this reason, we collect and use personal data only as it might be needed by us to deliver our products, services and website to you.
Your personal data includes information such as:
- Telephone number
- Email address
- Other data collected that could directly, or indirectly identify you.
We will only keep and use your personal information for reasons the law requires or allows. We are a data controller for the personal information we hold about you. In order to comply with data protection legislation we must be sure you understand how we use this information.
What information do we collect?
We collect information so that we can provide the best possible experience when you use our services. Much of what you are likely to consider personal data is collected directly from you when you:
- Engage in any written correspondence with us
- Enter into a contractual agreement with us (become a licensee)
- Register to use resources which are password protected on our website
- Provide information for quality assurance and end of year reporting
- Apply for a job or participate in activities we promote which might require information about you.
However, we also collect additional information when delivering our services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain a bit more about what these might be and how they work:
Account related information
This is collected in association with your use of our services, such as account number, purchases, when products renew or expire, information requests, support requests and notes or details explaining what you asked for and how we responded.
How we utilise information
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that which we have been given, or as necessary to deliver services to you. However, we may also collect additional information when delivering our services which you have purchased, or that we might be required or permitted for legal compliance or other lawful purposed. These uses include:
Delivering, improving, updating and enhancing the services we provide to you.
We collect various information relating to your purchase, use and/or interactions with our services. We use this information to:
- Improve and optimise the operation and performance of our services, including our website
- Diagnose problems with and identify security risks, errors, or needed enhancements to our services
- Detect and prevent fraud and abuse of our services and systems
- Collecting aggregate statistics about use of the services
- Understand and analyse how you use our services and what products and services are most relevant to you.
Sharing with trusted third parties
We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Performing analysis of our services and customers demographics
- Communicating with you, such as by way of email or survey delivery
- Customer relationship management (our customer database)
Transfer of personal data abroad
Compliance with legal, regulatory and law enforcement requests
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
We use web analytics tools provided by service partners such as Google to collect information about how you interact with our website or mobile applications, including what pages you visit, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our services.
These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Google for Google Analytics and FaceBook). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. The information collected does not include personal data such as name, address, billing information, etc.
If you wish to contact us in relation to any of your information rights, please contact the Evidence to Impact office at firstname.lastname@example.org or Director of Services, Evidence to Impact, Room G, The Old Vicarage, Somerset Square, Nailsea Bristol BS48 1RN.